Salesforce Experience Cloud Services

Take the complexity out of portals, partner networks, and self-service solutions. No new SAAS/PAAS providers or unnecessary integrations — just tailored solutions trusted by global clients.

10 + Industry Leaders Relied On Our Experience Cloud Services 

and overcome the limitations of out-of-the-box community templates.

Promotional image with the text 'EXPERTS ECO'. Text reads: 'Custom-branded Communities for the Aviation industry (Lightning Bolt)'.

One such leader is Expert Eco

Problem: The client struggled with communication gaps, inefficient tracking of product modifications, and missed monetization opportunities.

Solution: We provided a custom community platform with IoT integration, digital twins, and advanced collaboration tools.

Outcome: Improved collaboration, real-time asset tracking, and new monetization opportunities.

Do You Need Salesforce Experience Cloud?

Not sure if Experience Cloud is right for your business? If any of these challenges sound familiar, it’s time to make the switch.

Outdated & Ineffective Portals

Struggling with portals that lack personalization, feel outdated, or fail to meet expectations? Experience Cloud offers the platform to make intuitive, high-performing portals to enhance user satisfaction & engagement.

Complex Data & Disconnected UX

Managing customer data while delivering a smooth experience shouldn’t be a headache. Experience Cloud unifies data, streamlines interactions, and enhances satisfaction without added complexity in the regular operations.

Scattered User Touchpoints

If your digital experience is fragmented across portals, sites, and mobile apps, it’s time for a change. Experience Cloud ensures a seamless, high-performance platform for both internal and external users.

Poor User Collaboration

Struggling to build a connected network? Experience Cloud offers a unified, secure community platform through which you can ensure real-time collaboration between your customers, partners, and employees.

Lack of Scalability & Integration

Outgrowing your current system? No worries with Experience Cloud as it scales with your business, enabling custom sites, components, and a 360° digital experience that fully leverages Salesforce’s potential.

We Can Help You Build…

Portals for streamlined access

Give customers, partners, and employees a powerful platform to access and update crucial account information. Take our experts’ help to build the ideal solution, utilizing the right themes, templates, and functionalities.

Key Offerings:

  • Account Portal

  • Partner Portal

  • Employee Portal

  • Self-Service Portal


Software dashboard interface for "Pacifica Partner Hub" showing CRM dashboard, deal registration, partner scoreboard, insights, and a recommendation to schedule a prep meeting. It also includes a partner scoreboard with tiers like Silver, Gold, and Platinum based on referrals.

Communities for deeper engagement

Stop juggling disparate systems for customer support and internal communication. Empower users with thriving communities where they can access resources via FAQs/knowledge base, collaborate seamlessly, and resolve issues efficiently—all within a unified platform.

Key Offerings:

  • Employee community solution

  • Partner community solution

  • Customer community solution

Website homepage layout with outdoor theme featuring navigation and preview images for articles on education, gear, and lifestyle. Contains a section for posting and viewing top posts, with imagery of landscapes and outdoor activities. Interface displays options for editing and managing content.

Industry Solutions for specific needs

Combine Experience Cloud’s flexibility with Salesforce’s customization capabilities, robust APIs, and integrations to tackle your industry’s challenges. Onboard our experts to deliver scalable, efficient, and user-friendly solutions as per your industry requirements.

Key Offerings:

  • Real Estate Portals

  • B2B Storefronts

  • Custom Industry Solutions

Bottles on a conveyor belt in a factory

Digital Help Centers for self-service support

Make your customer support seamless with a digital help center that empowers users to find answers—fast! Hire our experts to build self-service help centers and community forums that let customers resolve issues independently, enhancing their experience and reducing the workload on your support team.

Key Offerings:

  • Help centers

  • Community forums

  • Knowledge bases

Screenshot of a banking app interface displaying account summary and options to activate a card, report a lost card, and schedule an appointment. Includes a greeting for the user, "Good Morning, Charlie!" with navigation menus and a background image of colorful buildings.

Microsites and Landing Pages for targeted outreach

Empower your marketing team to take control with low-code microsites and landing pages built on Experience Cloud. No more waiting on technical teams—create and edit pages independently to launch campaigns quickly, cut costs, and maintain momentum.

Key Offerings:

  • Microsites

  • Custom landing pages

Screenshot of a mobile view in a website builder interface. The center shows a phone mockup with a lead form template, featuring fields for first name, last name, phone, email, and company. The left panel lists components like buttons and forms, while the right panel displays lead form settings.

Need a Salesforce Experience Cloud Partner who Truly Understands?

Let us help you strategically rebrand your Experience Cloud site or portal for maximum impact and usability.

As a Salesforce Experience Cloud partner, we have both the resources and expertise to understand your complex needs and modify Experience Cloud for your specific use case.

Salesforce Experience Cloud Services for Businesses…

aiming for strong brand awareness, new customer acquisition, and increased customer lifetime value.

Consulting for business

  • experiencing low engagement

  • wanting to create communities

  • with outdated communities

Super Reporting with

  • custom real-time dashboards

  • AI-powered recommendations

  • Power BI and Tableau integration

Implementation to

  • build online corporate identities

  • integrate with third-party systems

  • deliver personalized experiences

Integration with

  • Salesforce native apps

  • CMS, consoles, analytics apps

  • APIs, tailor-made connectors

Customization for

  • enhancing portal performance

  • mobile-optimized solutions

  • more user, features, integrations

Quality Assurance to

  • identify and fix inconsistencies

  • validate workflows, user experiences

  • ensure consistent performance

Concretio Solving Challenges with Salesforce Experience Cloud Services

  • Implementation & Customization

    Experience Cloud implementation can be complex, but we make it seamless. Our experts design portals and communities with custom themes, Lightning components, and automation, delivering a smooth and engaging user experience.

  • Secure & Controlled Access

    We protect your data with granular sharing rules, role-based permissions, and external authentication via SSO, OAuth, and identity providers. This ensures only the right users have access, maintaining security without disrupting the user experience.

  • Scalable & High-Performance Solutions

    High traffic? No problem. We optimize portals with smart caching, efficient data handling, and performance best practices, ensuring smooth, fast, and reliable user experiences without hitting Salesforce limits.

  • Seamless Integrations

    Break silos with frictionless integrations across your CRM, ERP, payment gateways, and third-party apps. Our API-first approach ensures secure, real-time data flow without redundancies or inefficiencies.

  • Optimized UX & Branding

    Your portal should be as functional as it is visually compelling. We craft customized, mobile-friendly, and accessible UI/UX that enhances usability, strengthens brand identity, and boosts engagement.

  • Ongoing Maintenance & Enhancements

    We help you stay ahead with regular health checks, performance monitoring, and security audits. We keep your portal updated, secure, and optimized with every Salesforce release—so you can focus on growth.

Credibility You Can Count On…..

  • 10+ Years of Excellence

    With over a decade of experience delivering Salesforce projects across multiple clouds, we’ve consistently helped our clients achieve success through high-quality solutions, on-time delivery, and proactive services.

  • 100% Certified Workforce

    We prioritize continuous skill enhancement alongside hands-on experience. With 100% certified experts, we ensure our workforce is always up-to-date and equipped with the latest knowledge to deliver the best solutions.

  • CREST and MSP Partners

    At Concretio, we are a trusted CREST, MSP, ISV, and PDO partner. These partnerships reflect our expertise and commitment to innovation ensuring you of Quality services.

  • Cost + Quality

    Though we are offshore, our advantage is not limited to COST; we take pride in delivering top-quality work, communication, and overall delivery experience at competitive costs without

  • 150+ Projects Delivered

    We’ve had the privilege of partnering with incredible brands like Souq.com (Amazon UAE) and Automobili Pininfarina (Germany, part of Mahindra & Mahindra Auto Group). We bring the expertise gained through such collaborations to future clients like you.

  • Seamless Integrations

    We integrate Salesforce with over 50 SaaS, PaaS platforms, and APIs, including SOAP, REST, XML, JSON, and OAuth. Whether it's ERPs, CRMs, or payment gateways, we ensure secure, high-performance integrations by following best practices.

Related Blogs

  • Step-by-Step Guide for Salesforce Experience Cloud Implementation

    Imagine this: Customers visit your website and instantly access a self-service portal to get answers, log cases, track progress, or connect with your community.

    Read More
  • Black gaming controller on light blue background

    Gamifying Salesforce Experience Cloud: A Quick Guide

    Creating digital spaces is important, but making them engaging is what truly matters. From customers to operational teams, no one wants to interact with a boring website, portal, or community

    Read More
  • Illustration of a person thinking with thought bubbles containing icons of a globe, network, and groups on a blue background.

    Salesforce Experience Cloud: A Quick Introduction

    Have you noticed how some brands that once dominated their industries for years have now lost their prominence? Have you ever wondered why?

    Read More

Have Questions?

We’ve got the Answers!

  • Salesforce Experience Cloud allows you to create branded digital experiences for both internal and external users. With Salesforce Experience Cloud Services, you have the experts to build digital experiences for customized portals, websites, and mobile apps, leveraging Salesforce data & its entire ecosystem.

  • It starts with understanding your goals and designing the portal’s structure, branding, and workflows. Next comes customization and integrating it with your existing systems. After thorough testing and training your team, the portal is launched and supported with ongoing enhancements.

  • Timelines vary based on complexity. Basic portals take 4-8 weeks, customized solutions need 8-16 weeks, and large-scale portals can take 16+ weeks. The more tailored you want, the longer it will take to perfect.


  • Review your instance quarterly to optimize performance and add updates. Moreover, conduct security audits annually and evaluate feedback regularly.

    Don’t forget to make adjustments after Salesforce’s major releases are out.

  • At Concret.io, we support you every step of the way. From structured training sessions to help your team maximize portal usage, to regular updates aligned with Salesforce releases, we ensure your portal stays efficient and up-to-date.

    Plus, we offer responsive troubleshooting so you can focus on growing your business while getting the most from your Experience Cloud investment.

  • Our cost structure is flexible, based on your portal’s complexity, customization, and integration needs.

    We offer fixed-fee, retainer, and hourly models to ensure scalable and cost-effective solutions tailored to your business.