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AI & Automation Abhinav Gupta AI & Automation Abhinav Gupta

The Org Chart Is a Lie. Three Forces Prove It.

The org chart didn't break because of remote work. It broke when three forces converged: AI agents joined the workforce, the contractor-employee line dissolved, and skills replaced job titles as the unit of hiring. Most org charts today account for one layer of the workforce. Here is the model built for all three.

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Salesforce Aditee Pragati Shrivastav Salesforce Aditee Pragati Shrivastav

Breaking Language Barriers in Salesforce Customer Support

As businesses expand globally, customers increasingly expect support in their native language regardless of where a company operates. Providing multilingual assistance helps organizations build trust, improve customer satisfaction, and deliver better customer experiences across regions.

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Salesforce Abhinav Gupta Salesforce Abhinav Gupta

Salesforce Connected App vs External Client App

Last Tuesday, one of our developers opened a support case. He'd been trying to create a Connected App in a new sandbox for 20 minutes before realizing the button wasn't broken. Salesforce had removed it. Spring '26 killed Connected App creation by default across all orgs.

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