Salesforce's AI Leap: Agentforce Innovations, Q3 Success, and Community Insights
There has been a lot of action lately in the last two weeks; here is a quick recap of what I found interesting.
Agentforce 2.0
😳 It is on the horizon; Agentforce 2.0 is coming with promises of integration with Slack, enhanced CRM analytics, and an improved Atlas Reasoning Engine. This update is anticipated to expand the capabilities of digital labor within Salesforce's ecosystem. The launch is on 17 Dec 2024.
Agentforce 2.0 is coming. 🚀
— Salesforce (@salesforce) December 9, 2024
Join us live to see what's next for Agentforce: Agentforce in @SlackHQ, enhanced CRM analytics, and an even more powerful Atlas Reasoning Engine.
Get ready for limitless digital labor. Watch the launch for free on Salesforce+:… pic.twitter.com/qRaEroz9pM
Salesforce Q3 FY25 Results
Salesforce reported strong momentum, growing revenue, and increased demand. This was highlighted in posts and earnings discussions shared by Marc Benioff and the official Salesforce account. The focus was on the success of their AI integration, particularly with Agentforce, which seems to be driving significant interest and growth.
Source: Salesforce on x.com (Twitter)
Agentforce Testing Center
Salesforce introduced the Agentforce Testing Center to address the demand for secure, trusted AI agents. This tool allows users to generate test cases, optimize performance, and confidently deploy AI agents, emphasizing Salesforce's commitment to advancing AI technology within business operations.
Introducing the Agentforce Testing Center—our answer to the rising demand for secure and trusted AI agents.
— Salesforce (@salesforce) December 3, 2024
🧪 Generate test cases
⚙️ Optimize performance
🚀 Deploy with confidence
All in just a few clicks. This is what AI was meant to be.
Start testing now:… pic.twitter.com/VJnZl06UMt
Salesforce Help Powered by Agentforce
An update was made to Salesforce Help, now powered by Agentforce, aiming to provide instant and personalized support solutions 24/7. The rollout has reportedly increased the answer rate to 81% and doubled self-help success compared to previous bot solutions.
The new Salesforce Help is here, powered by Agentforce to give 60M annual visitors instant, personalized solutions 24/7.
— Salesforce (@salesforce) December 3, 2024
🏆 81% answer rate
🏆 2x self-help success vs. bots
Experience agent-first support: https://t.co/13OASFLa0P pic.twitter.com/VGu5rYc5D2
Virtual Agentforce NOW Tour
The Agentforce NOW Tour is going virtual. It will offer hands-on workshops for users to learn directly from Salesforce experts, focusing on Agentforce capabilities.
Save your spot: https://invite.salesforce.com/virtualagentforcenowtour
Source: Salesforce on x.com (Twitter)
How I Solved It?
Salesforce Admins announced an upcoming "How I Solved It" live session where Salesforce admins would demonstrate solving business challenges using new Salesforce features like Screen Flows and Prompt Builder, highlighting practical applications of Salesforce's latest tools.
Coming on 11th Dec - Set Reminder - https://www.youtube.com/watch?v=saake7Zzp1E
💡 1 problem, 4 solutions.
— Salesforce Admins (@SalesforceAdmns) December 4, 2024
Join us Dec. 11 for “How I Solved It” live! See #AwesomeAdmins Dee Ervin, Karri Webster, @skye_force, and Brandon Walton tackle neglected sales opportunities with features like Screen Flows + Prompt Builder.
Set a reminder: https://t.co/NnyWKLAylH pic.twitter.com/e52uPJ62hE
References
Salesforce News — Third Quarter Fiscal 2025 Results.
Let’s Talk
Drop a note below to move forward with the conversation 👇🏻
