Concretio Achieves Prestigious Salesforce Crest (Gold) Partner Status
The Salesforce consulting partner ecosystem is steadily growing, with organizations of all sizes offering unique expertise to enhance customer success. These partners are categorized into different tiers, namely Platinum, Crest, and Ridge, determined by their Partner Value Score (PVS).
As a reliable Salesforce ISV and PDO partner since 2013, we have accomplished several milestones along the way, and this one couldn’t have come at any better time. After getting superb responses on our AppExchange solutions, we’re delighted to inform you that we’ve achieved the Salesforce Gold/Crest Partnership tier with Salesforce.
Our Journey to Crest Partnership Tier
Achieving the Salesforce Crest Partnership tier is extremely challenging for partners, as one has to maintain high customer satisfaction, showcase innovations, and improve knowledge in various domains. Salesforce measures a partner’s level through a term called ‘Partner Value Score,’ which is based on several key factors:
Revenue Impact (ACV): The partner's contribution to Salesforce’s growth.
Expertise: Total certifications and growth in certified consultants.
Customer Success: Specializations and customer satisfaction (CSAT) from project outcomes.
Innovation: Development of innovative solutions and AppExchange contributions.
Over the past year, we excelled in these areas, which essentially helped us achieve this new milestone. This achievement reaffirms our commitment to solving business challenges and delivering the best Salesforce solutions and services to our global customers.
"Achieving Crest Tier is a crucial milestone in our Salesforce journey. The best part is we achieved it in a very short period. I want to thank our team, partners, and customers for their contributions to our success. We will continue investing and collaborating with Salesforce to drive customer success with our innovative solutions and customer-centric services," said Abhinav Gupta, the CEO at Concretio.
As of 2024, Concretio holds excellence in various Salesforce products and services, including Marketing Cloud, Sales Cloud, Services Cloud, Experience Cloud, Managed Services, Einstein AI services, and AppExchange solutions, all of which make us a go-to partner for our worldwide clients.
