ChatBridge
Real-Time Multilingual Chat Translator for Salesforce
Real-time chat translation for global customer support - all within Salesforce Service Cloud.
✅ 130+ Languages Supported
✅ Auto-Translate Mode
✅ Service Console Native
✅ Translation Caching
Schedule App Demo
⚡
Schedule App Demo ⚡
A Simple Flow for Seamless Translation
Customer Initiates Chat
Your customer sends a message in their preferred language - whether it's Spanish, Mandarin, Arabic, or any of 130+ supported languages.
Turn On ChatBridge Translation
With ChatBridge activated, your support agents will start receiving customer messages in their preferred language, right inside the Service Console. ChatBridge automatically detects the incoming language and translates it in real time, removing manual efforts.
Agent Responds Back
Your agent replies in their own language; ChatBridge translates it back into the customer's language before delivering the message.
Built on a Foundation of Trust and Security
ChatBridge is built natively on the Salesforce platform and has successfully passed the rigorous Security Review, ensuring your data is handled securely. And will soon be available on Salesforce AppExchange.
Meet ChatBridge: More Than Just Chat Translation
ChatBridge integrates directly into your existing Service Console, providing instant, accurate translations without interrupting your agents' natural workflow. No new tools to learn, no external apps to manage, and no disruption.
Auto-Translate Mode
Incoming and outgoing messages are translated automatically, eliminating manual clicks and reducing agents’ workload.
Native Salesforce Integration
Works entirely within the Service Console, agents stay in their familiar environment, with optional customization to prioritize the translator.
Broad Language Coverage
Support customers in over 130 languages, aligned with leading translation capabilities for accurate, real-time results.
Translation Caching
Stores translations for reopened chats to avoid redundant API calls, saving costs and time, with configurable retention periods for data management.
Your agents should focus on what they do best, solving customer problems.
Let ChatBridge handle the language barriers.
Who Benefits From ChatBridge?
-
Domestic Multilingual Support
Perfect for domestic support in multilingual countries like India, where agents and customers may speak local languages.
-
E-Commerce Brands
Reduce friction for international shoppers, answer pre-sale questions quickly, and provide stellar post-purchase support, boosting satisfaction and loyalty.
-
Education & Non-Profits
Serve a diverse student body, donors, or community members in their native language, making your services more accessible.
-
Global Enterprises
Support international queries seamlessly from a centralized hub. Provide consistent service even when your customers are in a foreign nation
Ready to Break Language Barriers in Customer Support?
Get started with ChatBridge and unlock multilingual capabilities in Salesforce Service Cloud today. Contact us for a personalized demo and more details.
Frequently Asked Questions
Q 1. Which languages are supported?
ChatBridge supports 130+ languages, with coverage determined by your selected translation engine. This includes major world languages like Spanish, French, German, Mandarin, Japanese, Arabic, Hindi, and Portuguese, as well as regional languages.
Q 2. How does it integrate with existing Salesforce workflows?
ChatBridge integrates natively within your Salesforce Service Console. It appears alongside your standard Messaging component. Your agents continue using Salesforce exactly as before, with translation happening seamlessly in the background.
Q 3. What is the translation accuracy?
ChatBridge leverages leading enterprise translation engines to ensure high-quality, contextually appropriate translations.
Q 4. How does conversation caching work?
ChatBridge stores translated conversations for a configurable duration (set by admin) to avoid repeated translation costs when agents or supervisors revisit the same chat. This cache only contains translations for current conversations and automatically deletes data after your specified retention period.
Q 5. Is ChatBridge free or paid?
ChatBridge is a paid solution, using a simple subscription model. Contact our team for detailed pricing information tailored to your organization.
Q 6. Can we customize which languages appear for different agents?
Yes, ChatBridge offers flexible language settings that can be configured per agent. You control which language should be set as the default preference for you.
Q 7. What happens if the translation service is temporarily unavailable?
ChatBridge includes fallback mechanisms to ensure service continuity. Agents can switch to the second translation engine available to continue serving customers.
Q 8. Is ChatBridge available in other Salesforce clouds?
Currently, the ChatBridge solution is specifically designed to integrate with Salesforce Service Cloud and optimized for customer service chat interactions.